The Digital Content Coordinator and Editor is responsible for the creation, management, publication, consistency and accuracy of digital content for the Museum’s digital platforms, including cmog.org, sub-sites, mobile web apps, in-gallery media, and other digital media initiatives. Working with stakeholders throughout the Museum and the Digital Media team, this position’s primary responsibilities are to help develop and maintain the Museum’s holistic voice, write and edit digital content, and act as the team’s central coordinator for content.
This position requires both attention to detail and big-picture thinking, working toward the goal of providing an accessible and content-rich experience for the Museum’s diverse online and onsite audiences.
- Oversees management of all website content: manages timely and accurate content updates in collaboration with various departments; and applies best practices for SEO and content relationships, using a content management system (Drupal).
- Manages content calendar, related schedules, and workflows using project and task management tools.
- Develops and maintains a close working relationship with the Marketing and Communications Department; maintains and promotes consistency in wording, branding and messaging across all digital communications.
- Manages the Museum’s website Power Users, actively engaging stakeholders throughout the Museum to facilitate a distributed content model. Provides ongoing development of Power Users, including training, documentation and oversight.
- Participates in strategic planning of and user research for content structure of cmog.org and sub-sites.
- Assists in the design of new pages on the website and other digital communications, as needed, in collaboration with the Digital Designer and Developers.
- Identifies and develops key metrics and tracks performance of digital content; compiles reports for a range of institutional stakeholders.
- Reviews and edits content for consistent quality and accuracy.
- Develops new web copy with Power Users, including limited writing.
- Maintains currency with new technologies and practices within the cultural sector through research and conference participation, and makes recommendations on the use of new and emerging technologies.
- Supports and amplifies the Museum’s commitment to diversity, equity, and inclusion.
- Serves as the Digital Media team’s Content Steward for the Museum’s intranet.
- Bachelor’s degree in the liberal arts, museum studies, journalism, communications, design or related field.
- Minimum two years’ experience; experience working in a museum or cultural organization preferred.
- Excellent communication, and strong organizational and time-management skills.
- Very strong interpersonal and project management skills to work positively and pro-actively across the Museum in meeting deadlines.
- Experience working on website content development and management, and experience working in a content management system or web development tools.
- Working knowledge: HTML, CSS, Adobe Creative Suite, specifically Photoshop. Familiarity with Google Analytics and the Atlassian Suite preferred.
- Strong writing and editing experience and skills, with the ability to maintain appropriate voice for different audiences and to write about art, history, and science in an intelligent but accessible way.
- Capability to handle multiple tasks under the pressure of deadlines.
- Knowledge of SEO best practices.
- Attention to detail, while able to think broadly and make connections about museum content.
- Ability to work effectively and professionally with people at all levels, including external parties.
- Ability to work independently and as part of a team.
- Some weekends and evenings required; must be able to travel out of town as needed.
Email, fax, or mail resume with cover letter to email@example.com, fax to (607) 438-5410, or send to Corning Museum of Glass, One Museum Way, Corning, NY 14830, Attn: Human Resources.