Note: Alfred is part of the SUNY system, and has a strong arts focus.
The Public Services and User Experience Librarian position is a 12 month, administrative (non-tenure) position reporting to the Director of Scholes Library. This key administrative position is responsible for planning and coordinating all public facing operations including circulation, student worker hiring, training, and scheduling, all service desk operations, reference desk scheduling, user experience enhancements, and policy development. This position also serves as assistant to the Director in reporting and providing library statistics. Working in a fast paced, highly collaborative environment, the Public Services and User Experience Librarian serves as a key operational link to all departmental areas within Scholes Library and public face of the library as a whole.
The Public Services and User Experience Librarian is responsible for the management and maintenance of circulation in the library. This includes the systems and technologies that control circulation-such as our circulation policies and LMS (Aleph)-as well as oversight of stack maintenance, shelf-reading, and other procedures that allow circulation of the physical collection. This individual will also collect public services statistics for the Library Director.
The person filling this position has an important supervisory role in the Public Services department. This individual is responsible for the hiring, scheduling, training, and supervision of approximately 35 student assistants and part-time reference assistants. They also have responsibility for developing and updating procedures and manuals related to the student workers.
The Public Services Librarian works closely with the Library Director in several areas of library administration. In an outward facing capacity, the librarian in this role communicates with patrons and other external constituencies for all operational and service matters. Within the library, they gather, report, and analyze data across all units, as well as develop internal procedures and policies as necessary.
In concert with their role collecting statistics for the Library Director, the Public Services Librarian is responsible for facilitating assessment efforts within Scholes Library and mapping this work to relevant university-wide strategic planning as appropriate.
The Public Services and User Experience Librarian is dedicating to improving user experience for our patrons, monitoring current public service trends, leading initiatives to develop and expand services, and assisting patrons with special requests as appropriate. They are the public face of the library, coordinating guides, signage, tech support, and other front line patron needs, as well as orientation sessions on request.
As part of the outward-facing user experience aspect of this position, the Public Services Librarian is responsible for reference services in the library. They coordinate the scheduling of librarians and part-time assistants at the reference desk, participate in the reference rotation, ensure that the reference desk is staffed at all scheduled hours, and provide “concierge” service to all patrons.
For a complete job description visit: http://scholes.alfred.edu…
An ALA accredited MLS or equivalent degree is required; experience working in Circulation, Public Services and/or Reference Services in an academic library is preferred. Very strong technology skills and experience with administrative functions of an integrated library system are highly desirable. This position requires a strong customer service orientation, excellent oral and written communication and supervisory skills. Subject background or coursework in art or engineering is a plus. This is a 12-month, non-tenure position requiring professional contributions to campus committees as assigned. This position also requires professional development and participation in collaboration within the greater SUNY Library community.
For information and application: https://www.alfred.edu/hr/viewpost.cfm?ID=3096