Here at the University of Colorado-Boulder, we recently completed a partial renovation of our main library. We added a technology-equipped learning commons (open 24/5!), a coffee shop (serving high-quality caffeine from local business The Laughing Goat), several new instructional spaces, a more welcoming reference area, and much more (read all about it here).
We anticipated that the new spaces would be popular with students, but the response has been even better than we expected. The library is busier than anyone has ever seen it (especially for this early in the term), and the feedback has been overwhelmingly positive.
But in the midst of our excitement, there is concern. If the library is full of students and faculty now, what will it look like during midterms and finals? Will we be able to handle the increased traffic? Will quality of service suffer? And how do we spin all of this to our advantage (convincing administration that we need more space, funds, staff, and resources)? It’s really the kind of problem you wish for, which has caught us a bit off guard.
Is your organization facing a similar challenge? Maybe you’ve recently introduced a new collection or service, and are overwhelmed by the response you’ve received. I’m interested in hearing other stories about what to do when things go well, rather than just when they flop.